Return Form

Delivery and Returns

You may return to our warehouse goods with which you are not satisfied within a period of 14 days (the 14-day period starts on the day in which you receive your order).

Please follow the steps below in order to successfully complete the return procedure:

Guest:

  1. Go to customer care section
  2. Click on REQUEST A RETURN
  3. Add the required information (order ID, billing last name, e-mail address) and click on “CONTINUE”
  4. You will get to a page with all the information related to your order
  5. There you will have the possibility to click on a “RETURN” button and to fill in and send a return form.

Registered user:

  1. Login with your credentials
  2. Go to  “MY ORDERS” section to find all your orders.
  3. For each order you will have the possibility to click a “RETURN” button that will open the return form to fill in and send
  4. In the “RETURN” section you will also find all your open/closed returns

 

How to register your return:

1. Fill in your pick-up address (please be aware that the pick-up address must be in the same country as the delivery address of your order).

2. Chose the kind of return shipment.

European countries (we offer you two alternatives):

- UPS pick-up: a UPS driver will do a first attempt to pick up the parcel at your place the day after your return has been processed. Please make sure someone is at your place. In case nobody is at your place during the first attempt, UPS will try again to pick up the parcel the next day, up to a maximum of three attempts. After that, if you still want to return the goods, we will have to organize a new pick up. If you choose this type of return, you won´t need any kind of label, all the info regarding your return will be directly communicated to UPS by us and we will also take care of the organization of the pick-up. Please just pack the goods the way you received them and wait for the UPS driver to come.

- Return label (UPS drop-off): you will receive a return label via E-Mail. Please print it and attach it to the parcel. Then, bring the parcel to the nearest UPS center.

Outside Europe:

-  Return label (UPS drop-off): you will receive a return label via E-Mail. Please print it and attach it to the parcel. Then, bring the parcel to the nearest UPS center.

3. Chose the items you would like to return by adding the hook in front of the article

4. Chose the reason for your return

5. Chose if you would like to register a refund, an exchange or a voucher code (store credit)

6. Add a comment for more details description. (If you want an exchange, please write down in this space for which color/size you would like to exchange your item).

7. You will immediately receive a return number (RAN) by E-Mail.

When you ask for an exchange, in case the desired item is available we will reserve it for you, otherwise we will inform you via E-Mail and proceed with the refund of your money. Please be aware that only after the parcel with the return gets to our warehouse and it is checked your money will be refunded to you or, in case you chose an exchange, the exchanged item will be sent out to you.